Return Policy

At Slay “R” Us, we want you to love your purchase. If you are not completely satisfied, we are here to help. Please review our return policy below for all the details.

Eligibility for Returns

  • Items must be returned within 30 days of delivery.

  • Items must be in their original condition: unworn, unwashed, and with all tags attached.

  • Sale items, gift cards, and items marked "final sale" are not eligible for return.

  • Returns are subject to inspection before processing.

Return Process

  1. Contact Us: Email us at [Your Email Address] with your order number and reason for the return.

  2. Approval: Once your return is approved, you will receive a Return Authorization (RA) number and instructions.

  3. Ship the Item: Package your return securely, include the RA number, and use a trackable shipping method to send it back to the address provided.

    • Customers are responsible for return shipping costs unless the item is defective or an error was made on our part.

Refunds

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed to the original payment method within 7-10 business days.

  • Shipping fees are non-refundable.

Exchanges

  • We currently do not offer direct exchanges. To exchange an item, you may return it and place a new order for the desired item.

Defective or Incorrect Items

  • If you receive a defective or incorrect item, please contact us at [Your Email Address] within 7 days of receiving your order. We will provide instructions to resolve the issue promptly.

International Returns

  • International customers are responsible for return shipping costs and any customs fees or duties associated with the return.

  • We recommend using a trackable shipping method to ensure the return is delivered.

Non-Returnable Items

  • Sale and clearance items

  • Gift cards

  • Personalized or custom-made items

  • Intimate apparel and swimwear for hygiene reasons